Booking information

All you need to know about booking with us

Book online now for Waiheke Island or Great Barrier Island to secure your space. For bookings to Rakino Island you will need to call our Customer Service Team on (09) 300 5900 or 0800 SEALINK (0800 732 546). If calling from outside New Zealand, phone +64 9 300 5900.

To assist us with making your booking, we ask that you have the following available: name, email address, mobile phone number and length of vehicle (i.e. a standard size car up to 5.5 metres). 

You also need to let us know if you’re travelling with roof racks, bike racks or any dangerous goods.

Full payment is required at the time of booking.

Bookings are highly recommended to avoid disappointment. 

Please be aware that the Hauraki Gulf Islands are in a Controlled Area for the movement of pests. This means that rules apply around what goods can be transported because some goods may pose a higher risk of spreading pests. – click here for more information.

We sail up to 16 times daily to Waiheke Island from two different terminals in Auckland. Find out about our departure times and our fare options. 

Great Barrier Island 

We sail between three and six times a week to Great Barrier Island, depending on whether we are operating a summer or winter timetable. There are two main ports on Great Barrier, Tryphena and Port Fitzroy. Find out about our departure times and our fares options.

Great Barrier holiday planning

Rakino Island

We sail a monthly service based on minimum numbers to Rakino Island from Half Moon Bay, East Auckland. Find out about our departure times and our fare options.

Pine Harbour

We sail 20 times weekdays (excluding public holidays) from Pine Harbour to Pier 3, Auckland City, and extra services on a Friday evening. Find out about our departure times and our fare options. 

"I found SeaLink very easy to book. Very helpful answering questions and very efficient" I.Birt 

Children, pets, baggage & bikes

Check out our 'Travelling with us' section for more information on travelling with Children, pets, baggage, bikes, surfboards & kayaks. Know what you can take with you on your sailing and if there is a charge to do so.

How to measure your vehicle

If you are not sure if your vehicle is a standard size (up to 5.5 metres) in length we recommend you measure from the front bumper to the rear bumper or tow bar.  That is the measurement we require to ensure we have enough space on the ferry to load your vehicle.

If you have bike racks, kayaks, or building supplies that hang over the length of your vehicle, you’ll need to book a vehicle space the entire length of the overhang. Boat trailers will need to be measured from the 'hitch' connection to the end of the outboard motor or any overhang. If you can tilt your engine once parked then we can use that measurement.

Measuring your vehicle correctly is critical during summer or long holiday weekends when the ferries are full.  We cannot guarantee passage if you incorrectly measure your vehicle.

Light trucks, trailers, motorhomes & trucks

We carry a large variety of different vehicles on our ferries. If you are travelling with trailers, caravans, motorhomes, buses, light trucks or a truck and trailer unit you will need to have your vehicle length (and weight) so we can give you a quote and make your booking. These bookings require assistance from one of our Customer Service team on (09) 300 5900 or 0800 SEALINK (0800 732 546) and cannot be booked on line. 

Groups

If you’re travelling as part of a group of more than 10 people, you may like to have a look at our group travel as discounts may apply. 

Once you have booked and paid you’ll receive a confirmation via email with details of check-in and departure information. Please bring your booking number with you for check-in.

Reduced mobility discount

SeaLink seeks to accommodate our passengers with reduced mobility (i.e. who are unable to walk, or require the use of a wheel chair, or who are blind, or who have other medical conditions or disabilities that makes it difficult for them to walk and who require physical contact or close supervision to safely get around and cannot be left unattended) where possible. Please note, our ferries do have some limitations in service and facilities where the design and construction of our vessels can make it difficult for passengers with reduced mobility to negotiate. We recommend in this instance to travel with an able-bodied companion to assist during the voyage.

A 50% discount off the standard passenger or vehicle price including one accompanying passenger ticket free of charge is available to passengers with reduced mobility. Any additional accompanying support person is entitled to a 50% discount off the standard adult, senior or child fare (whichever is applicable). This discount is not applicable to any Residents Fares, concession passes, or monthly passes. 

It is important that you notify our team at the time of booking if you require assistance or wish to purchase a reduced fare on grounds of reduced mobility. Please phone (09) 300 5900 for bookings and further information.

How to pay

We accept Visa, Mastercard, Amex, Diners Club and Flexipay for online or telephone bookings. EFTPOS is also available at all our terminals. Cheques and cash are no longer accepted.

Disruptions, amendments and cancellations

We like to think we’re the most reliable way to get you to wherever you’re going. Sometimes conditions change and disruptions occur. If we cancel a sailing due to rough weather, you’re entitled to a full refund. 

Amendments and cancellation fees may be charged, depending on your circumstances. If you’re running late and are going to miss your ferry, please call us on 0800 SEALINK and let us know. That way, we can change your booking to another sailing time.

Are you a Waiheke Island resident?

If you live on Waiheke Island, you can take advantage of our special Waiheke Residents’ Deal.

These deals are only available for return trips, departing from Kennedy Point on Waiheke Island. They can be used on any of our ferries, including services to/from Half Moon Bay, East Auckland, and Wynyard Quarter, Auckland City.

Terms and Conditions apply. 

Waiheke Resident Fares

Plan your journey

GBI cancellation / replacement
Wednesday 29th May sailing to/from Port Fiztroy was cancelled due to adverse weather conditons:

Replacement sailing is now scheduled for Saturday 1st June:
6am ex Hamer St to Tryphena
3pm ex Tryphena to Hamer St


Sealink Team
Updated:29 May 2024
Saturday 1st June - Waiheke Cancellations
Due to operational reasons we have cancelled the following sailings:

8.30am, 12.30pm, 4.30pm ex Hamer St to Kennedy Point
10am, 2.15pm, 6.15pm ex Kennedy Point to Hamer St


Sealink Team


 
Updated:29 May 2024
Construction work at Hamer Street Terminal
Please expect some disruptions at our Hamer Street Terminal due to upcoming construction starting from 1st April 2023.

We are making necessary upgrades to our Hamer Street (Auckland City) terminal facilities to enhance your travel experience.
We advise all our passengers to arrive at the terminal 30-45 minutes earlier than sailing time so that you have enough time to check-in.

Thank you in advance for your understanding and cooperation.

- The SeaLink Team
Updated:22 March 2023